Privacy Policy
Last updated: September 9, 2026
1. What this policy covers
This Privacy Policy explains what information SafeGround collects when you use our mobile app and website, why we collect it, and the choices you have. We aim to collect only what we actually need to run the service — if it isn't listed below, we don't collect it.
2. Information we collect
Account information
Full name, username, email address, phone number, and a profile photo if you add one. We do not ask for or collect your date of birth.
Identity verification (KYC)
Your Bank Verification Number (BVN) or National Identification Number (NIN), a government-issued ID document, and a selfie, used only to verify your identity and, where you provide a BVN, to open a dedicated virtual bank account in your name for wallet funding. Your BVN and NIN are encrypted at rest and are never shown in full anywhere in the App, including to SafeGround staff outside identity review. Your ID and selfie are stored securely and are not made publicly accessible.
Financial and transaction information
Wallet balance, transaction history, bank account details you add for withdrawals, and group contribution history. We never see or store your card details — card top-ups go directly to our licensed payment processor's secure checkout, not through SafeGround, and neither your card number, expiry date, nor CVV ever reach our systems.
Land, construction, and property information
Details and documents you submit about land you want verified, construction projects, and properties you manage through the App, including photos, videos, tenant contact details, and inspection or management reports.
Communications
Messages you send in group chat or in a support conversation with SafeGround, including any attachments.
Device and usage information
Device push-notification token, app version, and basic usage data needed to operate and secure the App.
3. How we use your information
- To create and secure your account, and to verify your identity where required, including checking your BVN or NIN against the relevant national registry;
- To process wallet funding, transfers, contributions, and payouts;
- To deliver land verification, construction, and property management services you request;
- To send you notifications about your account, groups, and services (you control which categories of notification you receive from your notification preferences in the App, though some account-security and money-related notifications cannot be turned off);
- To detect and prevent fraud, and to comply with legal and regulatory obligations, including anti-money-laundering rules;
- To respond to support requests and messages you send us.
4. Who we share information with
We do not sell your personal information. We share it only with:
- Our licensed payment processor, to fund your wallet, hold your dedicated virtual account, and process transfers — this is also who your card details go to directly, never through SafeGround;
- Identity verification registries (such as NIMC for NIN, or BVN-linked checks), to confirm the identity information you provide;
- Our secure media storage provider, to store photos, videos, and documents you upload;
- Our push-notification provider, to deliver notifications to your device;
- Members of a savings group you join, limited to your name, username, and profile photo, and, where relevant, your contribution status;
- Law enforcement or regulators, where we are legally required to.
5. Data retention
We keep your information for as long as your account is active, and afterward for as long as needed to meet legal, tax, or dispute-resolution obligations, particularly for financial transaction and identity verification records.
6. Your rights and choices
- You can view and update most of your profile information directly in the App.
- You can control which categories of notification you receive from the notification preferences screen.
- You can request a copy of your data, or ask us to correct or delete it, by contacting us as described below. Some information, such as financial transaction records and identity verification history, may need to be retained even after a deletion request for legal reasons.
- You can delete your account at any time from within the App.
7. Security
We use industry-standard measures to protect your information, including encrypted connections, hashed passwords, encryption of sensitive identity numbers like your BVN and NIN at rest, and PIN-protected payment authorization for every transfer out of your wallet. No system is perfectly secure, and we encourage you to keep your login credentials and PIN confidential and never share them with anyone, including someone claiming to be from SafeGround.
8. Children's privacy
SafeGround is not intended for anyone under 18, and we do not knowingly collect information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make a material change, we will notify you in the App before it takes effect.
10. Contact us
Questions about this policy, or requests about your data, can be sent through the Contact Us or Chat Us options inside the App.